Refund policy

Refund Policy

Last Updated: September 2026

At NIMAPOEMO, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all accessories, tags, and documentation (if applicable).
• Be accompanied by proof of purchase or order number.

2. Non-Returnable Items

The following items cannot be returned:

• Items showing signs of use or damage caused by the customer.
• Customized or personalized products.
• Clearance or final sale items.
• Gift cards, if applicable.

3. Return Process

To initiate a return, please contact our customer support before sending any item back.

Please include:

• Your full name.
• Order number.
• Reason for the return.
• Photos of the product if it is damaged or incorrect.

Returns sent without prior authorization may not be accepted.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

After reviewing your request, we will offer an appropriate resolution, which may include:

• A replacement.
• A full refund.
• A partial refund, when appropriate.

5. Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

6. Return Shipping

If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.

For returns due to change of mind or incorrect ordering, the customer is responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges are non-refundable unless the return is the result of our error.

7. Order Cancellation

Orders may be canceled before they have been processed or shipped.

If your order has already been shipped, it cannot be canceled and must instead follow our standard return procedure.

8. Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you need an exchange, please contact our customer support with your order information.

9. Late or Missing Refunds

If you have not received your refund:

• Check your bank account.
• Contact your credit card provider, as processing times may vary.
• Contact your bank before reaching out to us.

If you have completed these steps and still have not received your refund, please contact us.

10. Contact Us

If you have any questions regarding this Refund Policy, please contact us.

Nimapoemo Rita LLC
7138 Mount Adams
Wellington, CO 80549
United States

Email: contact@nimapoemo.com
Phone: +1 (505) 407-9051